Package

Community Support

Price

Free

Features

• ChoiceMaker community support software using PostgreSQL database
• All types of internal use
• Online user guide and reference manual
• Access to most recent software patches and upgrades
• Online issue and bug tracking and support 
• Non-confidential example data based on  public PMAC dataset
• Professional service for $250/hr
  

Community Support package is available to all registered users without additional cost.  You may download and use ChoiceMaker community support software, documentation, and example non-confidential PMAC-based data.  Online support is available.  Professional services are available for $250/hr.

Use this package is you're evaluating ChoiceMaker software or have a small project with no or limited budget.  This package requires needed time and expertise to use ChoiceMaker software.

Package

Product Support  

Price

$4,000 per year per server

Additional features

• All supported databases beyond PostgreSQL
• Support for customized software builds and associated documentation
• Access to long-term support (LTS) releases and patches
• Online and phone technical support

Product Support package provides Community Support benefits plus all available databases, support for standard and customized software builds, LTS releases, and online and phone technical support. 

This package is commonly used by self sufficient ChoiceMaker professional services clients for cost effective ongoing software support.

Package

Production Support  

Price

$16,000 per year per server

Additional features

• Server up-time support per service level agreement
• Server performance reviews and assistance

Production Support package provides Product Support benefits plus assistance to help ensure server up-time and performance.

This package is commonly used by self sufficient ChoiceMaker professional services clients with critical production program performance requirements. ChoiceMaker helps keep production servers up and performing well.

Package

Professional Services Support 

Price

$30,000/year 

Additional features

• 100 hours professional services including 
  
• Expert guidance
  
• Periodic project check-ins
  
• IT infrastructure design assistance
  

Professional Services Support package provides Production Support benefits plus 100 hours of processional services at a discounted rate to help achieve specific record matching project goals.

Use this package to cost effectively access ChoiceMaker's expertise to help you accomplish your record matching project objectives.

Package

Complete Support 

Price

Depends on deliverable scope 

Additional features

• Agreed upon outcomes
• Project management
• Staff training